Crash ( 5-3 on the intro puzzles)

Started by emilyscott100

emilyscott100 Lv 1

When I play foldit and get to level 5-3 on the intro puzles and the game closes, it also closes instantly if I try to load the game at that level.

I'm using windows 10 OS

Susume Lv 1

Another player reported this same problem in chat:
hc819400: why does foldit close itself whenever I try to play level 5-3 in the tutorial

inkycatz Lv 1

Hi there,
While you haven't specified what version of Mac OSX you're using here, let's see if we can help out some. Just so you know, Foldit is not supported on versions of OSX older than 10.7. In November 2014 we made this change because changes to Rosetta require us to use more recent build tools on OSX. Unfortunately, these new tools do not support pre-10.7. Since you are using 10.6 or earlier, you may want to consider upgrading if you are using an older version of OSX. These versions are no longer supported by Apple themselves and aren't receiving security updates.

https://www.apple.com/osx/how-to-upgrade/ may help you out!

10.7 is also noted in our download box on Foldit's home page, and we always encourage downloading a client directly from our site. As a quick side note, we do note that there are known issues with 10.7.5, and we strongly encourage using Mountain Lion and above (10.8+).

Hope that helps.

Gaouenn Lv 1

Hi,

I don't use Mac OSX, i'm using Windows Seven. Is it necessary to download a Windows client and where ?

Susume Lv 1

I just downloaded and installed a new copy of main client, Windows 7. When I open intro puzzle 5-3 the client closes immediately with no error message. log.txt file attached.

Gaouenn Lv 1

Thx,

it's ok for me.
I was thinking that the client was an other application but the client is the executable file.