Unable to delete shared solutions

Started by dcrwheeler

rmoretti Staff Lv 1

Does the deleted solution disappear if you click the "Refresh Shared Solutions" button? There's a known issue where the list doesn't properly refresh itself.

dcrwheeler Lv 1

"Refresh Shared Solutions" is required to see an added solution but it doesn't seem to work after I try to delete a solution.

jeff101 Lv 1

I've had the same problem lately. When I've tried to delete solutions from the left side of the Open/Share Solutions menu, they haven't disappeared, even if I did "Refresh Shared Solutions". Usually these have been solutions I shared with scientists more than once by mistake.

jendavis Lv 1

If you click the "Refresh Shared Solutions" button and there is a known issue where the list doesn't properly refresh itself, the deleted solution may not disappear immediately. It is possible that the deleted solution could still be visible until the list is refreshed correctly. In some cases, the deleted solution may be removed once the list properly refreshes, but if the issue is persistent, you may need to investigate further or seek assistance to ensure that the shared solutions are accurately updated.