Bruno Kestemont Lv 1
What about using a system where new players are only helped by the "expert class" above them?
Only players with > 150 points have access to senior experts. You must learn by yourself (and the help of alumni and wiki) in order to gain the right to ask questions to the top players.
I see in global chat that many many times, veterans have to answer beginners simplistic questions over and over again. When the veterans exchange info there (e.g. when a puzzle expired), the beginners are lost.
A suggestion:
<15 pts players</>: -group chat (if member of a group) -"beginners chat room" here they can exchange what they want ("I'm new to this game. Me to, I tell you my life… i found the Wiki here etc") hoping that a junior experts, a beginner or a senior clone will answer basic questions.
<150 pts players</>: -group chat room (if member of a group) -"junior chat room" -"beginners chat room"
<Senior players (>150 pts and <3000 pts in the Soloist Hall of Fame)</>: -group chat (if member of a group) -"Senior chat room" -"junior chat room" (beginners chat room available if checked in the global settings)
<Veterans(> 3000 pts in the Soloist Hall of Fame)</>: -group chat (if member of a group) -"Veteran chat room" -"Senior chat room" (junior and beginners chat room available if checked in the global settings)
As i am currently < 3000 in the Hall of Fame, I would find amazing to be admitted to a top club in the future, forever (then i can come back later with a view on the history of the game). These veterans would be a kind of top advisory board.