network disruption can permanently disconnect client

Started by Bletchley Park

tamirh Lv 1

The chat will not auto-reconnect, only the server connection reconnects to send scores.

If you have the 'reduce bandwidth' option turned on, the max time should be 5 minutes. If you don't, then the max time should be 1 minute. If you are seeing the network status stay off for longer than this after you have regained network connection, could you post your log.txt from when that happened?

EDIT: Nevermind, I think I've found the issue.

Bletchley Park Lv 1

The log file is over 900 Mb large. I have searched for errors and found these:

(multiple of this one)
SRVR_THRD error: Transferred a partial file: Error contacting server. (......\rosetta_source\src\game\application\novice\boinc\Boinc.cc:86)

and

(multiple of this one)
SRVR_THRD error: Bad bool format for Online: ''. (......\rosetta_source\src\interactive\util\Dictionary.cc:247)

and a little while back in the file:
Error: Could not parse path/filename from: "puzzle_993229_time_1346509784.ir_solution"
Error creating temporary file falling back to unsafe direct write of save data
Error reading upload_tmp_992988_1339998308.ir_solution; expected SOLN, got .

Error reading upload_tmp_992988_1339998308.ir_solution; expected SOLN, got .

Error: Could not parse path/filename from: "upload_tmp_993229_1346509789.ir_solution"
Error creating temporary file falling back to unsafe direct write of save data
SRVR_THRD starting solution upload…
SRVR_THRD finished solution upload. took 2.55562 seconds.
SRVR_THRD starting solution data upload…
Autosaved puzzles/0000993229/0000108474/t01_00_added/autosave.ir_solution.
Autosaved puzzles/0000993229/0000108474/t01_00_added/autosave-best.ir_solution.
Autosaved puzzles/0000993229/0000108474/t01_00_added/autosave-recentbest.ir_solution.
Autosaved puzzles/0000993229/0000108474/t01_00_added/autosave-creditbest.ir_solution.
Autosaved puzzles/0000993229/0000108474/t01_00_added/autosave-best-improver.ir_solution.
Autosaved puzzles/0000993229/0000108474/t01_00_added/autosave-recentbest-improver.ir_solution.
Autosaved puzzles/0000993229/0000108474/t01_00_added/autosave-creditbest-improver.ir_solution.
Tool on_action_complete called

before that, thousands and thousands of lines:
Tool on_action_complete called

before that:
core.optimization.LineMinimizer: Inaccurate G! step= 3.8147e-008 Deriv= -2.15721 Finite Diff= 0.550606
core.scoring.NeighborList: Minimization stats: 15 score/deriv cals, 0 narrow-from-wide updates, 0 full updates.
delta_score: -3.58341e-010
Playing sound: 4
Tool on_action_complete called
core.optimization.LineMinimizer: Inaccurate G! step= 3.8147e-008 Deriv= -1.46649 Finite Diff= 0.285826
core.scoring.NeighborList: Minimization stats: 15 score/deriv cals, 0 narrow-from-wide updates, 0 full updates.
delta_score: 3.31056e-010
Playing sound: 4
Tool on_action_complete called

Bletchley Park Lv 1

The reconnect lights green/red will not reconnect when clicked after the connection was lost and instead crash the client.

Bletchley Park Lv 1

This bug still exists. Clients do NOT automatically reconnect after a network disruption. This has caused a lot of frustration over lost scores and lost positions. And even if you click the GREEN light after it lost connection, the client will not always properly reconnect. Often it will hang.

As I am the one originally opening this feedback I appreciate if I am also the one closing it, after I verify that it actually works, thanks.

Bletchley Park Lv 1

I just found out that my client that had been painstakingly gathering points on puzzle 787 had not updated the server for days while the status light was bright and shiny green. Effectively it is a mute client. Leaving me at position 96 in the rankings where I should have been in the 40s. This bug has been brought forward so many times and for so long now that I am no longer willing to spend my electric bill on non scoring puzzles.

I am contemplating to boycott foldit until this gets fixed.

auntdeen Lv 1

BP - you are right.

I noticed in the last few minutes that my score hadn't been updated in my supposedly connected client. I opened another one and went to the puzzle and the track - still no update on the website.

I finally killed the supposedly connected client and reopened another. Finally the website updated.

It made no difference in my rank, but I was wondering how many folders did get caught in the same issue, with bad results. Sorry you were one of them.