I've this problem every day with a Windows laptop. If I want my score updated on the server (or if I want to share), I must close the client, open it again, then take my best solution. From there, server is updated and I can share without hanging. I live with it but it's not very pleasant. ;(
We are trying to find out what is causing this frustrating issue.
Although UW has had some bad server issues the past few weeks, the status light should at least reflect that!
This has been a tough one to diagnose, but we hope to have a resolution for you soon.
We apologize for the obvious grief this has caused, and we thank you very much for your patience on this one.
Next time this happens, could you send me your log.txt file?
Thanks
I have also noticed this problem on puzzle 788. My high score is 9894. The website scores show 9890.
I saved a copy of the 9894 solution as upload-for-myself. If I open a client to puzzle 988 on different computers without loading anything, it shows the wrong score (9890). After I load my upload-for-myself solution the client shows 9894 but the website does not update the score.
I've done an upload-for-scientists of my solution: gw9894.358 solo
When this occurs, without running any other clients, can you upload your log.txt file to SkyDrive at : http://sdrv.ms/1fjAqPP
You can use the following account to upload:
username : FolditUpload@live.com
password : TreeFrog
Unfortunately, I'm unable to replicate the problem since I shared a copy of it to scientists. Now it load as an evolver solution which already has a higher score than 9894. Isn't that a bug? I can understand why sharing it with group would cause it to become an evolver solution, but not if shared to scientists.
It's a little bit better now. But still problematic. For safety, I always open a new client in order to get credited or to share or change puzzle or track.
It seems that one client is ok (I suppose the first one).
For the other 2 clients:
-I can always stop recipe and save.
-I can always recover my saves when opening a new client.
-With the new client, everything works well until network cut (but this is now the client that work, the former good one can turn problematic)
-Some times (not always), I even can download to group, or load another solution, or change track
-It happens that I must wait a wile before it works
What does not work (= hang):
-to do many operations. e.g. save, edit the save (name or description), save (hang) or share (hang) or load (hang) or refresh list (hang). Or change track once, credited best, change track (hang)
-at least one of the 3 clients hangs immediately after saving
Sorry that I did not send a log yet. I'm so used with this problem (and busy with CASP) that I do everything fast and I forget to mention it.
It cannot be a little bit better. It is either fixed or not. it is not.
Opened on: Monday, June 25, 2012 - 12:00
Getting tired of this demotivating issue.
I am currently having this issue. Per RicGray's suggestion, I was going to upload my log.txt file to Foldit's SkyDrive (now named OneDrive), but Microsoft wouldn't allow me to upload (even with the correct Username/Password). It's ok though, my log file is >6GB, and it would have taken forever. Isn't 6GB a bit large for the log file? I think I'll delete it, but I'll keep a copy in case the devs want to look at it.