Continuous crashing on Windows 10

Started by TomTaylor

bertro Lv 1

for information: we were able to stop the client from crashing by disabling the audio device on TomTaylor's laptop.

Amphimixus Lv 1

Having the same problem on a Windows 10 Lenovo Horizon. I had no problems until the latest batch of Windows updates that my computer installed a couple days ago. Now, the program crashes immediately on trying to load puzzle 1249 or 1250, and about five minutes or less into working on puzzle 1251. I've tried reinstalling and also using the Windows Program Compatibility Troubleshooter that attempts to run the program under other settings (Windows 7 or 8 compatibility mode, whatever that means) with no luck. I've attached the resulting error messages from the troubleshooter.

Amphimixus Lv 1

In looking over the update package that seems to have disabled it, the drivers that were changed and most likely to be involved were pci.inf, tpm.inf, sdbus.inf, and input.inf. There were also program updates to Adobe Flash (security update), McAfee Multi Access Total Protection, "Security Update Package_for_Rollup_Fix" and "Update for Package_for_KB3149135" if that helps any.

bertro Lv 1

Instruction for Windows machine:

1) On windows, goto Control Panel - > Device Manager
2) then click on Sound, video and game controllers
3) right-click each devices under that and choose disable (windows may ask for a reboot, you can try without first, or reboot and continue with step 4) below)
4) now the foldit client will says something about no audio device on startup
5) that is ok, you should be able to play without it/them enabled

To re-enable the audio device(s) when you need sound again (for thing other then Foldit) or when the Foldit client is corrected: just repeat steps 1), 2) and 3) but this time choose enable.

Any questions, just ask in #global

jamiexq Lv 1

disabling all audio devices in device manager (per Berto's instructions) has allowed me to run foldit client on windows 10 without crashes now. Thanks to Berto for this fix!
Of course, this means I have no sound in any other programs I would want to run while I am running foldit which is FAR from optimal.

Hopeful that Devs will fix the sound file so that audio devices can be enabled

Susume Lv 1

Maybe you could disable the audio devices, start foldit, then enable them again - if the client only checks once at the beginning, it will keep running and you can have sound in your other programs. Still far from optimal, but maybe not quite so bad.

jamiexq Lv 1

You cannot restart devices without restarting which would close foldit
Urging devs to release a windows 10 version of foldit